Warranty Terms
General Policy
Warranty claims may only be submitted through an authorized Mass Parts Distributor where the product was originally purchased.
The Mass Parts and Partners Limited Warranty assures that the products are free from defects in workmanship and/or materials only, within the limited warranty period specified for that product. The Limited Warranty begins at the time of initial purchase by the end-user and applies only to that original purchaser.
To be eligible for Mass Parts’s Limited Warranty, the product must be returned complete, free from physical abuse, not subject to improper installation and/or road hazard, and have failed to perform or function as stated. Costs related with the loss of use of the product are not covered under warranty. Items being returned for “Warranty” must be accompanied by a general statement as to the nature of the Warranty claim and have a valid Returned Goods Authorization (RGA) number issued by a Mass Parts Customer Service Representative.
Claims for items damaged or lost in shipment must be made to the carrier – see Mass Parts’s Freight Policy.
Exceptions
Warranties are void if merchandise has been welded, cut, drilled or modified in any way. Warranty is void if the product is installed contrary to normal use or recommended installation practices. Damages arising from improper installation and usage, physical abuse or road hazards, are not the responsibility of Mass Parts and not covered by any of the aforementioned warranties.
Credits
All warranty claims will be evaluated and processed within 5 business days from the receipt of return. If a warranty claim is rejected, Mass Parts will provide a written explanation. The rejected product may be returned to the customer at the customer’s expense. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.
Procedure
A general statement as to the nature of the warranty and a Return Goods Authorization (RGA) number must accompany all warranty returns. An RGA number can be requested from your Grand General Customer Service Representative.
All warranty returns must be returned freight prepaid with the RGA number displayed prominently on the outside of the carton(s).
Ship Warranty Returns to:
Mass Parts LLC.
5055 NW 74th Ave Miami,
FL 33166. SUITE 4-8
Incandescent – Mass Parts and One Truck Light extends a One Year Limited Warranty to the original end-user ensuring that our Incandescent lighting products are free from defects in material and workmanship, under normal applications and service. Incandescent light bulbs are warranted to the original end-user for a period of six months. Warranted products must have been purchased from an authorized Grand General dealer. This warranty does not apply to severe applications such as buses, construction equipment, and off-road equipment.
LED – Mass Parts and One Truck Parts’s LED lighting products are warranted to the original end-user for a period of six months to five years, depending on the product. The limited warranty is extended to the original end-user certifying that the LED product is free from defects in material and/or workmanship only under normal applications and service. This limited warranty does not apply to severe applications such as buses, construction equipment and off-road equipment. LED limited warranties are as follow:
Pearl & Spyder LED Lights 5 years*
Pearl and Spyder LED Pedestal Lights 3 years
Other LED Lights 3 years
LED Headlamps & LED Work Lights 3 years
Halogen Bulbs 1 year
Strobe LED Lights 1 year
Misc. LED and Decorative Lights 1 year
LED Light Bulbs 6 months
Mass Parts warrants to the original consumer that primary wires and light plugs of its manufacture will be free from defects in materials and workmanship under normal use and service for six months from the original consumer’s date of purchase. To be eligible for above limited warranty coverage, the wire must have been installed properly. Product modification and installation error will void the limited warranty.
Mass Parts extends a Six Months Limited Warranty to the original end-user ensuring that our Chrome and Stainless Steel Products are free from defects in material and/or workmanship only, under normal applications and service. The limited warranty does not cover road hazard.
Products being warranted must have been purchased from an authorized Mass Parts dealer. Dealers are required to provide a copy of the customer’s purchase receipt when submitting requests for warranty.
